Status of City Services

Current Status

Villa Park City Hall has been reopened as of Monday, May 18, 2020. To enter City Hall, patrons must wear a mask and take their temperature using our non-contact thermometer. Only two people will be allowed inside at one time to ensure social distancing. 

For general inquiries, please email info@villapark.org or call (714) 998 - 1500. To set up an appointment with the departments listed above, please email the following:

  • Building inspections will continue to be conducted, however, in the interest of reducing potential COVID-19 transmission, the Building Official will work with contractors/property owners to conduct any requested inspections using photographs, video footage, FaceTime, or other video conference applications.

Due to the high number of calls and emails expected during this time, we appreciate your patience as we work to respond to our community. 

Modified City Council Meetings

The City of Villa Park is strongly encouraging members of the public to participate in City Council meetings remotely, especially high-risk populations. The City Council meeting scheduled for May 26, 2020, and will take place via teleconferencing. However, there will be a City staff member present should any on-site assistance be required. The City is encouraging the public to participate remotely on television or online instead of attending in-person to help mitigate the risk of contracting the coronavirus, especially for high-risk populations. 

Online Accessibility

The meetings are broadcasted live on Spectrum TV Channel 3 and AT&T U-Verse Channel 99 and live-streamed on the City's website.

Public Comments

Members of the public who wish to comment on matters before the City Council, in-lieu-of doing so in person, please submit comments in writing via mail to “City Council” at 17855 Santiago Blvd., Villa Park, CA 92861 or by email to INFO@villapark.org. The comments will be provided to the City Council as part of the teleconferenced meeting record and will be uploaded on the City’s website. 

Senior Mobility Program

California Yellow Cab transportation hours remain the same and Customer Service Agents are still available 24 hours a day.

Drivers are encouraged to stay home if they are not feeling well and monitor their symptoms at home. Drivers who remain on the road are encouraged to wear gloves, sanitize their vehicle, and use disinfecting spray before and after each ride. Due to the shorthand of materials, some drivers can only depend on disinfecting spray or wipes but hope to obtain more materials as soon as possible. 

Drivers are also available for NEMT (Non-emergency Medical Transportation) services or shopping requests. Their passenger's safety will remain their top priority.

Passport Application Services

Effective March 16, 2020 the City stopped processing all passport applications until further notice.

Council Chambers and Community Room Rentals

Effective March 12, 2020, the Council Chambers and Community/Conference Room have been closed for group meetings until further notice. Groups with meetings scheduled during the closure have been contacted. If you already paid for a scheduled meeting that was canceled due to this closure, leave a voicemail at (714) 998 - 1500 or email info@villapark.org.

Villa Park Library

  • The Library is closed to the public. All events and programs have been canceled until further notice.  
  • During this time, all late fees will be suspended and due dates extended.  Patron holds for items are also suspended. Patrons may continue to enjoy the items they have already borrowed. 

If you have any questions, please contact the Library at 714-998-0861. Please visit the Library’s website for current information.

Trash & Recycling Service

Republic Services provides an essential service and will continue operate. However, effective March 30th, Republic will operate under the following guidelines:

  • Republic Services will accept cart contents only. Drivers will not be authorized to leave their vehicle to pick up waste outside of the cart
  • Bulk and e-waste programs are currently suspended
  • Curbside recycling and yard waste collection services WILL remain in place
  • Non six-day/week commercial accounts have been moved to weekday service (Monday-Friday)

Republic Services may need to use alternative disposal methods if there are disruptions to recycling processing capabilities or if recycling contamination increases. It is even more important to keep waste out of your recycling container during this time.  

If you have any questions, please contact Republic Services at 714-238-3344. Please visit Republic's Services website for the most up-to-date information relating to the coronavirus.

Southern California Edison

Southern California Edison (SCE) will continue performing necessary work to repair deteriorated equipment, protect public safety, respond to emergencies and address the risk of wildfire ignitions. As an essential service provider, SCE will continue to partner with government agencies and community-based organizations to conduct work in order to maintain the reliability of the power system and protect public safety. That work may require customer power outages to ensure that the work can be done safely by crews and contractors and SCE will carefully prioritize outage-related work and evaluate methods to minimize outages.

In accordance with Governor Newsom's Order, SCE workers will continue necessary work which includes:

SCE has also taken a number of steps to assist customers who are responsibly staying home to prevent the spread of the virus, including:  

  • Suspending service disconnections for non-payment

  • Waiving late fees for business and residential customers

  • Postponing certain work that may require a service outage

Sheriff's Department

  • Sheriff response services remain fully staffed and operational. In the event of an emergency dial 9-1-1. For all other non-emergency matters, contact the Orange County Sheriff’s Department Dispatch at 714-647-7000.

Fire Department

  • The Orange County Fire Authority has equipped vehicles with necessary supplies and is providing coordination, training, and distribution of information related to the event. They coordinate with healthcare providers in the area to ensure that if someone is exposed to COVID-19, that proper communication happens between the City and agencies that need to be involved, including healthcare providers, the CDC, and other regional authorities.  
  • Effective March 12, all Orange County Fire Authority facilities will be closed to the public. This includes all fire stations, headquarters, and Community Risk Reduction area offices. All station tours, school visits, and attendance at community events will be rescheduled or canceled.